Trading / Risk Application Support




Your mission

Primary tasks related to Production Support Analyst role include but are not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End-user community includes FO, MO, Product Controls, and Risk.
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book.
  • Communicate with users regarding application outages.
  • Liaise with development teams in Bangalore, New York, and Paris.
  • Help configure set up as requested by users and monitor platforms.
  • Understand the regulatory environment and constraints.
  • Perform post-rollout testing of new releases (quality assurance). • Handle queries and one-off data research requests from users.
  • Respond to end-users within the timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.
  • Research technical processes using sources such as error logs and product technical documentation, and identify solutions to resolve problems or improve efficiency.
  • Respect internal IT norms, standards, and processes.
  • Timely reporting of production and project status to client and IT management.
  • Effective and efficient oral and written communication to various audiences at appropriate levels. • Partner with development teams (NY/Paris) on release management.
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
  • Effectively manage the Client Relationship with the end-user community. Profile Competencies.

Is this project fitting for you?

Your competences:


  • Experience in application support
  • Knowledge of market Risk Management in Finance (Chain processes ie. Risk Analysis, VaR, SVaR, PnL, Liquidity)
  • Experience working with relational databases.
  • Knowledge of Fixed Income products (Bonds, Swap, Forex, Options…)

Desired/ Plus:

  • Ability to coordinate and facilitate project execution and delivery commitment with other teams under different operational time zones
  • Good ability to analyze, solve and monitor problems
  • Good organizational and priority skills and ability to manage multiple tasks and projects simultaneously.

Your key assets:


  • 2+ years Microsoft Office suite applications (example: Excel)
  • 2+ years SQL (SQL Server, Oracle …)
  • 2+ years Unix, Linux and Windows server environment

Desired/ Plus:

  • Knowledge in Programming (Python, Shell)
  • FRM Certification Education Required:
  • Bachelor of Computers Science or other related university degree

Languages : English mandatory / French (is a plus)

Join us!.

Learn more about Quanteam