IT / Information Systems
Details of the Offer
As part of our expansion in Singapore, we are looking for a Senior Application Support Analyst (Capital Market IT)
Our client has a Global IT (GIT) department that brings together all the teams responsible for the development and operation of the information systems and technology infrastructure.
With a presence in Europe & Africa, Asia-Pacific & the Middle East, and the Americas, this department has more than 3,500 employees.
The position is part of the Capital Markets IT (CMI) division, which manages the information systems supporting capital markets activities: front-office booking platforms, sales tools, risk management and regulatory reporting systems, financial product valuation, etc.
IT’s primary mission is “Run the Bank, ” which means ensuring the smooth day-to-day operation of systems, working closely with business users, infrastructure engineers, and application managers.
CMI’s teams are based in Paris, London, New York, Hong Kong, India, Singapore, and Montreal. The position, based in Singapore, offers a strong international focus, working with distributed teams committed to maintaining the highest standards of quality and architecture.
Your RESPONSIBILITIES
The role involves providing functional and technical support for eSales, assisting the Front Office Sales and Middle Office teams in using the bank’s sales workflow applications. These applications are critical because they are directly linked to revenue-generating activities and sales-trading interactions.
Application Monitoring & Supervision
- Define and implement the necessary monitoring processes in collaboration with the development teams.
- Manage user requests that require investigation and coordination with technical teams.
- Oversee daily and monthly operations in collaboration with the project, infrastructure, and production teams.
- Monitor and ensure the completion of daily batches; analyze and quickly resolve issues.
- Monitor the application's KPIs and generate regular reports to improve operational efficiency.
Incident and Request Management
- Provide Level 1 and Level 2 application support to users (Sales, Middle Office, Back Office).
- Manage incidents until they are resolved, by mobilizing the necessary teams to minimize the impact on business operations.
- Manage the backlog of user requests and ensure they are processed.
- Properly document tickets with key information.
Problem Management & Continuous Improvement
- Ensure rigorous issue management: identifying root causes and conducting post-incident follow-up.
- Work with the build teams to prioritize and resolve issues in a sustainable manner.
- Help implement monitoring "as code".
- Create and maintain a knowledge base in coordination with the developers.
Functional & Technical Support
- Verify that the Volume Credit and Markup have been calculated correctly.
- Manage the administration of platforms in collaboration with internal and external vendors.
- Manage STP (Straight Through Processing) issues.
- Work in a 24/7 “Follow the Sun” environment .
- Follow all internal policies and procedures.
- Manage customer relationships (internal and external).
- Provide support to business and technical analysts.
Your PROFILE
This position requires a proactive mindset focused on incident prevention, safety, productivity, and the continuous improvement of service quality.
Participation in weekend and holiday support shifts.
Your SKILLS
Required experience and skills
- Senior-level professional with at least 5 years of experience (ideally in finance or banking) in application support and/or development.
- ITIL certification is a plus.
- Interest in capital markets (FX, Fixed Income, Derivatives, Equity).
- A solid understanding of brokerage and clearing platforms (Tradeweb, Murex, DTCC, LCH/JSCC, etc.) and common financial applications (Bloomberg, Reuters, etc.).
- Familiarity with monitoring solutions (ITRS Geneos, Qokpit, Elastic, Splunk, Datadog, etc.).
- Technical skills in SQL, Java, Python, and Unix/Windows commands.
- Proficiency in Unix/Linux scripting.
- Ability to manage SLAs and KPIs, client communication, escalations, risk analysis, and project execution.
- A passion for continuous improvement and automation.
- Additional skills are a plus: XML, PL/SQL, MQ, CFT, Control-M.
Personal qualities
- Excellent analytical and problem-solving skills.
- Long battery life and pressure resistance.
- Team player with excellent interpersonal skills.
- Excellent written and oral communication skills in English, with the ability to explain complex topics in simple terms.
Our Commitment to Diversity
Quanteam is a disability-friendly company committed to professional equality, gender diversity, and overall diversity. We welcome all talent and, as such, encourage anyone with the skills listed in this job posting to apply.
Quanteam operates a business model centered on accountability, commitment, and responsible management, and is committed to sustainable development and environmental stewardship.
About Quanteam
Quanteam (a Rainbow Partners Group company) is a consulting firm specializing in the banking, finance, and financial services sectors.
Our 850 consultants, representing 35 different nationalities, are based in Paris, Lyon, London, New York, Montreal, Geneva, Lisbon, Porto, Brussels, Casablanca, Madrid, and Singapore.
With its dual expertise in business and IT, Quanteam supports its major clients—including corporate and investment banks, asset management firms, private and retail banks, and custodians—across the entire front-to-back chain, helping them evolve their business operations and implement their transformation initiatives.
Our teams are organized around five areas of expertise:
- Quantitative Finance
- Risk, Compliance, and Regulatory Affairs
- Operations and Finance
- Transformation and Organization
- IT and Information Systems
Testimonials from
our consultants
ARE YOU INTERESTED IN THIS OFFER?
Here's what they have to say
I've always had great assignments at QUANTEAM
François, Consultant Manager – Quantitative Finance Practice
As an engineer by training, I joined the Quanteam team over 10 years ago, following a mixed experience at a competing consulting firm. It was the project they offered me that initially attracted me (pre-trade support in the trading room), but it was the firm’s commitment to its people and the support they provide that made me stay. I’ve always had great assignments at Quanteam. I was able to join the London office for several months and have grown professionally thanks to the many internal career opportunities. Quanteam is highly regarded by our clients, and the firm offers excellent assignments with compelling technical and functional challenges. For those looking for more than just an assignment from a consulting firm, Quanteam is the ideal place.
Exciting opportunities in the banking sector and a personal touch from the very first interaction
Ghaoutia, Manager – Practice Transformation and Organization
After working at several consulting firms and digital services companies, primarily in project management and client-side project leadership roles, I joined Quanteam in 2021. I had a very attractive offer from a software company, but I quickly sensed a warm, human connection and a sense of kindness during my initial interactions with Quanteam—these factors made all the difference and convinced me to join the firm. The quality and diversity of the assignments offered in the banking sector, the firm’s specialty, were also a significant draw for me. I’ve actually been able to take on two great assignments (project management and consulting) and have coached consultants ahead of their assignment interviews. Two years later, I don’t regret my choice. I still find that sense of closeness and willingness to collaborate every day, particularly with the sales team but also within the project teams.
Everyone can find their place and grow
Marc, Business Analysis Project Manager at Quanteam / Co-Director of the Operations & Finance Practice
I have been a consultant for over 20 years, working with various banks and insurance companies. I joined Quanteam’s Paris office seven years ago because I appreciated the company’s people-oriented values from our very first meetings—values that I uphold every day. Management also remains very accessible and transparent in its communication with the firm’s employees, as was the case during the COVID-19 pandemic. This is all the more appreciated given that it hasn’t been the case everywhere. Finally, the diverse and varied assignments offered allow everyone to grow both professionally and personally.
The freedom to choose your assignments is a real plus
Mathieu, Consultant Manager – Practice Transformation and Organization
I joined Quanteam in 2019, after gaining experience in consulting, first as an Equity Derivatives Analyst and then as an IT Project Manager. I currently serve as a Scrum Master/BA within an anti-fraud team. What I appreciate about Quanteam is the breadth and diversity of the assignments offered, as well as the firm’s strong presence in the banking and financial sectors. The firm listens to its consultants’ preferences and gives them a choice of assignments, which isn’t the case everywhere. In terms of career development, I chose to join the Transformation and Organization Practice to gain new skills from the experts there. I’ve completed several certification courses, which really makes me feel that the firm is investing in me.
The satisfaction of being recognized for your work and of working in a positive environment
Geoffroy, Senior Consultant – Quantitative Finance Practice
After completing my engineering degree and a research master’s in nanotechnology, I worked in the energy and retail sectors at consulting firms and digital services companies within the Big Four. I then joined Quanteam in 2018 as a full-stack developer, working on structured and exotic products for a major French bank. I had already wanted to move into the banking and finance sector, where I had begun training, and I was reassured to see that, through its selective recruitment process, Quanteam was a key player in the market. From the very beginning, I felt the firm’s support in guiding its consultants through training. Thanks to Quanteam, I was also able to strengthen my skills by pursuing a Master’s in Quantitative Finance through evening classes, which allowed me to join the Quant Practice and combine my technical skills with my understanding of business, operational, and functional challenges.
I wanted to join a consulting firm specializing in banking and finance
Salim, Senior Business Manager at Quanteam
I decided to join the firm in 2020, and I’m very happy to be working full-time here as part of a people-oriented company that encourages professional growth and recognizes hard work. There’s a real synergy among the teams, as well as a great atmosphere that we experience every day and at the firm’s after-work gatherings and events. The close relationships we carefully cultivate with our clients and our consultants mirror the ones we have internally with our teams and with management. Above all, I feel that my work is valued for what it’s worth and that it has a direct impact on my career progression.
To apply, please email your resume and cover letter to guillaume.bastide@rainbowpartners.com