IT / Information systems
offer details
As part of our expansion in Singapore, we are looking for a Senior Analyst Application Support (Capital Market IT).
Our customer has a Global IT Department (GIT) which brings together all the teams responsible for the development and operation of the information system and technological infrastructures.
With operations in Europe & Africa, Asia-Pacific & Middle East, and the Americas, this department employs over 3,500 people.
The position is part of the Capital Markets IT (CMI) division, which manages information systems dedicated to capital markets activities: Front Office booking platforms, Sales tools, risk management and regulatory reporting systems, valuation of financial products, etc.
IT's primary mission is "Run the Bank", i.e. to guarantee the smooth day-to-day running of systems, in constant liaison with business users, infrastructure engineers and application managers.
The CMI teams are located in Paris, London, New York, Hong Kong, India, Singapore and Montreal. The position, based in Singapore, offers a strong international dimension, with distributed teams striving to maintain the highest standards of quality and architecture.
Your MISSIONS
The role covers eSales functional and technical support, assisting Front Office Sales and Middle Office in the use of the bank's Sales workflow applications. These applications are critical, as they are directly linked to revenue-generating activities and Sales-Trading interactions.
Application supervision & monitoring
- Define and implement the necessary monitoring, in conjunction with the development teams.
- Manage user requests requiring investigation and coordination with technical teams.
- Supervise daily and monthly processing with project, infrastructure and production teams.
- Monitor and ensure completion of daily batches, analyze and quickly resolve problems.
- Manage the application's KPIs and produce regular reports to improve operational efficiency.
Incident and request management
- Provide level 1 and 2 application support to users (Sales, Middle Office, Back Office).
- Take charge of incidents until they are resolved, mobilizing the necessary teams to minimize the business impact.
- Manage the backlog of user requests and ensure they are processed.
- Properly document tickets with key information.
Problem Management & Continuous Improvement
- Ensure rigorous problem management: identification of root causes, post-incident follow-up.
- Collaborate with build teams to prioritize and solve problems sustainably.
- Contribute to the implementation of "as code" monitoring.
- Create and maintain a knowledge base in coordination with developers.
Functional & technical support
- Check the correct calculation of Volume Credit and Markup.
- Manage platforms with internal and external suppliers.
- Manage STP (Straight Through Processing) problems.
- Work in a 24/7 "Follow the Sun" environment .
- Apply all internal policies and procedures.
- Manage customer relations (internal & external).
- Support business and technical analysts.
Your PROFILE
This position requires a proactive mindset, focused on incident prevention, safety, productivity and continuous improvement of service quality.
Participation in support rotations at weekends and on public holidays.
Your SKILLS
Experience & skills required
- Senior, with at least 5 years' experience (ideally in finance/banking) in application support and/or development.
- ITIL certification appreciated.
- Interest in capital markets (FX, Fixed Income, Derivatives, Equity).
- Good understanding of brokerage and clearing platforms (Tradeweb, Murex, DTCC, LCH/JSCC, etc.) and standard financial applications (Bloomberg, Reuters, etc.).
- Knowledge of monitoring solutions (ITRS Geneos, Qokpit, Elastic, Splunk, Datadog...).
- Technical skills in SQL, Java, Python, Unix/Windows commands.
- Proficiency in Unix/Linux scripting.
- Ability to manage SLA & KPI, customer communication, escalations, risk analysis and project execution.
- Taste for continuous improvement and automation.
- Additional knowledge: XML, PL/SQL, MQ, CFT, Control-M.
Personal qualities
- Excellent analytical and problem-solving skills.
- High autonomy and resistance to pressure.
- Team spirit and excellent interpersonal skills.
- Excellent written and oral communication skills in English, with the ability to explain complex subjects in layman's terms.
Our COMMITMENT TO DIVERSITY
Quanteam is a disabled-friendly company and is committed to professional equality, gender diversity and diversity. It is open to all talents, and therefore encourages anyone with the skills mentioned in this vacancy to apply.
Quanteam offers a business model based on responsibility, commitment and responsible management, and is committed to sustainable development and respect for the environment.
About Quanteam
Quanteam (part of the Rainbow Partners Group) is a consulting firm specializing in the Banking, Finance and Financial Services sectors.
Our 850 consultants, from 35 different nationalities, are based in Paris, Lyon, London, New York, Montreal, Geneva, Lisbon, Porto, Brussels, Casablanca, Madrid and Singapore.
With its dual business and IT skills, Quanteam supports its key account customers (corporate and investment banks, asset management companies, private and retail banks, securities custodians, etc.) throughout the Front-to-Back chain, in the evolution of their business activities and in their Transformation projects.
Our teams are organized around 5 areas of expertise:
- Quantitative Finance
- Risk, Compliance and Regulatory Affairs
- Operations and Finance
- Transformation and Organization
- IT and Information Systems
Testimonials from
our consultants
ARE YOU INTERESTED IN THIS OFFER?
They tell you about it
I've always had great assignments at QUANTEAM
François, Consultant Manager - Quantitative Finance Practice
Trained as an engineer, I joined Quanteam over 10 years ago, after a mixed experience with a rival consultancy. I was first attracted by the assignment on offer (pre-trade support on the trading floor), but it was the firm's human values and support that made me stay. I've always had great assignments at Quanteam. I was able to join the London office for several months, and have progressed thanks to the many internal job opportunities. Quanteam is very well referenced by our customers and the firm offers great assignments, with great technical and functional challenges. If you're looking for more than just an assignment, Quanteam is the place to be.
Great assignments in the banking sector and a close relationship from the outset
Ghaoutia, Consultant Manager - Transformation and Organization Practice
After working for a number of consulting firms and ESNs, mainly in project management, I joined Quanteam in 2021. I had a very good offer from the publisher, but I quickly felt a human touch and a feeling of benevolence during my first exchanges with Quanteam, which made all the difference and convinced me to join the firm. The quality and diversity of the assignments on offer in the banking sector, the firm's preferred field, were also a major advantage for me. In fact, I was able to carry out two excellent assignments (project management and consulting) and I was able to coach consultants prior to their job interviews. Two years later, I don't regret my choice. I find this closeness and willingness to collaborate on a daily basis, particularly with the sales team, but also within the project teams.
Everyone can find their place and grow
Marc, MOA Project Manager at Quanteam / co-director of the Operations & Finance Practice
I've been a consultant for over 20 years, working for various banks and insurance companies. I joined Quanteam's Paris office 7 years ago because I appreciated the human values at the time of my first meetings, values that I share on a daily basis. Management also remains very accessible and transparent in its dealings with the firm's staff, as was the case during the COVID period. This is all the more appreciable as it was not the case everywhere. Last but not least, the diverse and varied assignments on offer enable each and every one of us to develop both professionally and personally.
The freedom to choose your missions is a great advantage
Mathieu, Consultant Manager - Transformation and Organization Practice
I joined Quanteam in 2019, after several experiences in consulting, as an Equity Derivatives Analyst, then as an IT Project Manager. Today, I work as a Scrum Master / BA in an anti-fraud team. What I like about Quanteam is the richness and diversity of the assignments on offer, and the firm's strong presence in the banking and financial sectors. The firm listens to its consultants' wishes and gives them a choice of assignments, which is not the case everywhere. In terms of career development, I wanted to join the Transformation and Organization Practice to acquire new skills, thanks to the experts who make it up. I've completed several certification courses, which really gives me the impression that the company is investing in me.
The satisfaction of being recognized for one's work and developing in a good atmosphere
Geoffroy, Expert Consultant - Quantitative Finance Practice
After studies in Engineering and a Research Master's in Nanotechnology, I worked in the Energy and Retail sectors, within Big Four consulting firms / ESNs. Then, in 2018, I joined Quanteam as a Full Stack Developer working on structured products and exotic products for a major French bank. I had already decided to move into the Banking/Finance sector, which I had begun to train for, and I was reassured to see that, through its selective recruitment process, Quanteam was a key player in the market. Right from the start, I felt the firm's support for its consultants, through training. Thanks to Quanteam, I was able to strengthen my skills through a Master's degree in Quantitative Finance, in evening classes, which enabled me to join the Quant Practice and combine my technical skills with my understanding of business and functional issues.
I wanted to join a banking/finance consulting firm
Salim, Senior Business Manager at Quanteam
I chose to join the firm in 2020, and I'm very happy to be taking up a full position with a human company that encourages skill development and recognizes hard work. There's a real buzz between the teams, and a good atmosphere that can be found on a daily basis or at the firm's afterworks and events. The closeness we carefully nurture with our customers and consultants mirrors that which exists internally with our teams and management. More than anything else, I feel that my work is recognized for its true worth, and that it has a direct impact on my career development.
To apply, send your CV and covering letter by e-mail to guillaume.bastide@rainbowpartners.com