How can you manage them effectively?
Setting up a ticket management system is fundamental, as it enables tickets to be organized and KPIs (statistics) to be generated.
Assignments are generally made according to skills and availability, and ticketting tools also offer more transparent communication to the user.
With tracking of ticket status and, if applicable, an ETA.
Prioritization is done at the IT management level, and prioritization criteria must be used (applications, users, business).
Each ticket must contain the resolution and any documentation.
Last but not least, logging tickets allows you to build up a knowledge base that can be reused, and to continually train your teams.