#Gartner #Uxdesign #ITIL #MVP #VivaTech

Background & challenges

Management and coordination of an information system supervision project for one of our key account customers. Need to map an application ecosystem based on data flows between configuration items in the various layers of the IS architecture.

Solution provided

The proposed system and the actions carried out were as follows:

  • Survey of requirements with worldwide production teams
  • Comparative study of solutions to meet identified needs
  • Meet and negotiate with Gartner's top 5 APM and NPM vendors
  • Presentation of the project to the IT department and validation of the budget
  • Solution modeling through UX Design sessions with architects and production team experts
  • Update policies related to ITIL processes affected (Event mgt and Configuration mgt)
  • Presentations of project phases to boards, executive committees, risk and production leagues worldwide
  • Organization of strategic meetings on data governance with CIOs
  • Delivery of a Minimum Viable Product (MVP) validating the industrialization of the solution

Customer benefits:

Implementation of a cross-functional solution at the customer's site, enabling precise impact analyses and facilitating cross-functional crisis management.

Quanteam expertise makes the difference

  • Participation in the PING (Production and Innovation for the Next Generation) community.
  • Continuous technological monitoring within the CIB cross-functional projects team.
  • Expertise in market research for solutions to meet internal needs
  • Benchmarking innovative solution providers
  • Reports in the form of brief presentations at team meetings.

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